Welcome to Kettal Mobility – Your Trusted Partner in Mobility Solutions!

Please read the following purchase conditions carefully before making a purchase on our site. By placing an order, you agree to these terms and conditions:

1. Ordering

1.1 Product Information:

• Ensure that you have reviewed all relevant product information, specifications, and compatibility details before placing an order.

1.2 Order Confirmation:

• Upon completing your purchase, you will receive an order confirmation via email. Please review this confirmation for accuracy. If you find any discrepancies, contact our customer support immediately.

2. Pricing and Payment

2.1 Pricing:

• All product prices are displayed in Euros (€) and include applicable taxes.

2.2 Payment Options:

• We offer various secure payment options, including credit/debit cards and other specified payment gateways. Choose the method that suits you best during the checkout process.

3. Delivery

3.1 Delivery Areas:

• Our delivery services are available within Spain. If you are located outside our delivery zones, kindly contact us for alternative arrangements.

3.2 Delivery Times:

• Estimated delivery times will be provided during the checkout process. Delays may occur due to unforeseen circumstances; in such cases, our customer support team will keep you informed.

3.3 Delivery Charges:

• Delivery charges are calculated based on your location and will be displayed during the checkout process.

4. Warranty

4.1 Warranty Coverage:

• Kettal Mobility provides a comprehensive 3-year warranty on all mobility scooters. This warranty covers manufacturing defects and malfunctions. Refer to our Warranty Page for detailed information.

4.2 Warranty Activation:

• The warranty period begins on the date of purchase. Please retain your order confirmation and invoice as proof of purchase.

5. Returns and Refunds

5.1 Return Policy:

• If you receive a defective or damaged product, please contact our customer support within 14 days of receiving your order. We will guide you through the return process.

5.2 Refunds:

• Refunds will be processed in accordance with our Refund Policy. Please refer to the policy for detailed information on eligibility and procedures.

6. Customer Support

6.1 Contact Information:

• For inquiries, assistance, or additional information, our customer support team is available via email at support@kettalmobility.com or through our Contact Us page.

7. Modifications to Terms

7.1 Updates:

• Kettal Mobility reserves the right to update or modify these purchase conditions at any time. Customers will be notified of any changes on our website.

Thank you for choosing Kettal Mobility. We are dedicated to providing you with top-quality mobility solutions and exceptional service. If you have any questions or concerns, please do not hesitate to contact us.