Privacy Policy (GDPR) and Cookies

At Kettalmobility.es, your privacy is of utmost importance to us. We want to ensure that you feel secure when interacting with our platform. Therefore, we take great care to comply with applicable data protection legislation, such as the General Data Protection Regulation (GDPR), which replaced the Personal Data Act (PUL) on May 25, 2018.

The GDPR establishes a unified set of regulations within the EU, strengthening the rights of citizens (our customers) concerning the use of personal data. It places significant demands on documenting the legitimate use of personal data and requires organizations to ensure the secure handling of such data, including collection scope, processing duration, and availability.

Here, we provide information about the purposes for which we collect and use your personal data, and we explain how you can exercise your rights.

Contact Details for the Person in Charge of Personal Data:
Caroulsel E-commerce SL
Calle Romeria del rocio 6
E-mail: dataprotection@kettalmobility.es
Telephone: +34610000000
NIF: B16798274

Storage of Your Personal Data:
We retain your data for the duration of the current purpose, in adherence to applicable data protection legislation. The following summarizes the basic purposes for handling your personal data: Name, Telephone Number, Email Address, IP Address, Customer Number, and Social Security Number. Legal basis: The purchase agreement with you, oral consent, legitimate interest (balancing of interests), and the provisions of the Marketing Act on consent or established customer relationships.

Purposes for Using Your Personal Data:

1. Purchase of Goods

Verify your identity and check your age.
Deliver ordered items to your designated location.
Manage your payment, including assessing available payment solutions (e.g., invoice, partial payment) via Klarna or direct credit card payment.
Retrieve your civil registration address through an external party, Klarna.
Handle complaints.
Storage Period: Until the purchase is completed, including delivery and payment, and an additional 36 months to address potential complaints.
2. Marketing of Products and Services via Email, Campaigns, and Newsletters

Storage Period: Until you express a desire to stop receiving direct marketing. You can unsubscribe by contacting dataprotection@kettalmobility.es.
3. Customer Service

Ensure your identity.
Communicate and respond to your queries through various channels.
Investigate complaints and support issues.
Storage Period: 36 months after the case is closed and as long as the right of complaint applies.
4. Guarantees and Various Services

Receipt of booking, rebooking, and cancellation.
Sending booking confirmations and related communications.
Credit report from credit reference agencies.
Storage Period: The warranty period, typically one year unless otherwise stated.
5. Newsletter

The legal basis for sending is the fulfillment of a contract.
Customers can unsubscribe at any time via dataprotection@kettalmobility.es or by clicking the link in the newsletter.
6. Transfer and Disclosure of Personal Data to Other Parties

Personal data is shared with third parties only for the intended purpose.
Examples include postal services, IT service providers, credit checks, debt collection, and authorities (e.g., police or Tax Agency).
We strive to process data within Sweden, but collaboration with external parties may involve systems located outside the EU.
Guarantee: Ensuring sufficient guarantees for proper processing outside the EU/EEA.
7. Shipment Tracking

When you shop on our webshop, your email address is shared with a distributor for shipment tracking.
Distributors use your email to offer tracking information.
Your Rights:
Kettalmobility.es ensures the respect of your rights regarding personal data. You can object to or inquire about the use of your personal data by emailing dataprotection@kettalmobility.es.

Rights:

The right to be informed when personal data is processed.
The right to have incorrect information corrected or supplemented.
The right to request the deletion of personal data.
Cookies:
Our use of cookies aims to enhance both your experience and ours. You have the right to refuse cookies via your browser’s security settings or receive a warning for each attempt. Previously stored cookies can also be deleted. For details on managing cookies, refer to your browser’s settings.

Right to Access Your Data:
You can request a copy of the data we hold about you, and we aim to respond within 30 days.

Right to Limit:
You can demand processing restriction under certain circumstances.

Types of Cookies:

Necessary: Essential for basic website functions.
Statistics: Anonymous, used to analyze and remember choices.
Marketing: Used for our ads on relevant websites.
Personalization: Improves user experience based on preferences.
Do You Have Any Questions?
Contact Customer Service, and we will respond as soon as possible.